Frequently asked questions
How do i renew my medication?
Please ask your pharmacy to fax a request to your family doctor.
How can i get a flu shot?
Flu shots can be done with your family doctor or your local pharmacy.
What do i do if i am sick?
If it is an emergency, please go to your local emergency department. Otherwise, call our office and request an appointment with your family doctor.
PLEASE DO NOT WALK IN TO THE OFFICE WITHOUT AN APPOINTMENT.
You can get non-urgent health advice from registered nurses 24/7 via telephone (811) or online chat at ontario.ca/HealthConnectOntario.
Who do i call if i need adviCe about covid-19?
If you are unable to reach your family doctor for advice, you can call Telehealth at
1-866-797-0000 or York Region Public Health at 905-895-4511 or after hours 1-888-335-0111.
Why can't i book a complete physical appointment (periodic health check)?
Due to covid-19, all non-urgent visits are on hold until further notice. However, you can still book an appointment to review your health history, determine any necessary tests or examinations and update all cancer screening, blood tests and vaccinations. All health concerns and questions can be addressed by booking an appointment.